Frequently Asked Questions

1. How many medals will my display hold?

This answer is purely subjective. It is all a matter of personal preference as to what you think looks best. As a general rule, if you figure the average ribbon is 1" wide, then you should be able to fit up to one medal per 1" of hang bar space. If mounted properly, our displays are very sturdy and weight is generally not an issue.

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2. What is the return policy today?

Allied Medal Hangers offers an excellent return policy! There is a 100% satisfaction guarantee for all standard displays! This means that if, for any reason, you'd like to return it you are more than welcome to do so within 30 days of the receipt of purchase, you just need to pay the return shipping cost. Once received, we will issue a full refund of the original purchase. 

To return or exchange a display simply email us at [email protected] and include your order number in the body of the email. This will help us better assist you and will ensure a speedy and prompt refund/exchange. All exchanges are handled promptly and all refunds are made the same way the payment was made, either through PayPal or credit card. As a general rule, we do not accept returns of custom displays, however, if there's an issue, please don't hesitate to contact us! Above all else, what is most important to us is that our customers (YOU!) are satisfied.

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3. After I place my order, how long does it take to receive my display?

Nearly all orders ship within 1-5 business days, including custom designs. If you are located in the USA, you should receive your order from FedEx within 2-3 days of it leaving our facility here in Washington state. You will receive a shipping notification with tracking information on the day it ships out. 

International shipping through FedEx is typically 5-7 business days, however, some international orders must ship USPS which can take a bit longer. If lead-time is a concern, please get in touch with us on our "Contact Us" page to enquire! We can provide an accurate arrival date based on what you're intending to order as well as where on planet Earth you're located.

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4. Is it possible to get expedited shipping?

Depending on your location, you may be prompted for expedited shipping during checkout. If the option is not available but you do need it expedited then please email [email protected]. Most domestic orders ship FedEx 2-day anyway, but we may also be able to expedite the production and packaging of your order if you are up against a firm deadline to receive. 

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5. How much is shipping within the U.S.?

We now offer free domestic shipping, anywhere in the USA! Most domestic orders ship via FedEx 2-day, but if this service is not available for your address (such as a PO Box), then we will ship it USPS Priority. Only exclusions would be accessory products like replacement hardware and/or ribbon clips - these items would ship via USPS First Class if ordered a la carte. 

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6. Do you ship internationally?

Yes! We ship packages internationally every day. The cost of international shipping is based on the size and weight of your order as well as your location. The fees are calculated based on these details during checkout on our website. Order processing times will be the same for international orders as they are for domestic (1-5 business days) and once shipped, should only take 3-7 days to arrive if FedEx is a viable option for your location. Some international orders need to ship government mail (USPS), which can take up-to a few weeks to arrive.  

Most countries charge duties and taxes for products imported into their country - we will pre-pay these taxes to expedite the customs clearance process. This is why international customers are charged tax during checkout. 

NOTE: Please be sure to double check the destination address for international orders as there is no way for us to confirm or verify the address. It will be labeled exactly as it is submitted to us and if there is a mistake, it may cost additional funds to correct the address once shipped.

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7. What comes with my display?

All displays come with a mounting kit, installation instructions, and a packing slip. The mounting kit includes stainless steel screws, 1/4" plastic nylon wall spacers, and drywall anchors. For medal hangers ordered with more than one hang bar, you will also receive a packet of approximately 25 clips to shorten or stagger the lengths of the ribbons so all medals can be seen. 

To view the various types of hardware packets we offer as well as specific details of each packet, please review our Replacement Hardware Listing.

We do not include any medals for your medal hanger - you've got to earn those yourself! We believe in you. dals can be seen. 

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8. What tools are necessary for installation?

To install your display, you will need a handheld Philips screw driver with a #1 head which is the smallest "standard sized" screwdriver head. If you plan to use the included drywall anchors for extra support (recommended), you will also need a drill, accompanied by a 3/16" drill bit for pre-drilling the drywall anchor hole. To view the installation instructions, click here.

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9. What if my display gets a scratch in it?

As with all stainless steel products (and powder coated products, for that matter), scratches can be challenging to avoid. Minor scratches in a stainless steel finish can be buffed out with a medium-coarse Scotch-Brite pad that can be found at your local hardware store. Be sure to buff the display by rubbing horizontally in the direction of the grain! If you rub the pad vertically against the grain, it will surely be noticeable. 

Major scratches in a stainless steel display will result in the display needing to be ran through an industrial abrasive grainer. We would be more than happy to remove your major scratches for free - you just pay shipping and handling. If you need assistance, please get in touch via our Contact Us page! 

If your Allied Medal Hanger product is powder coated, scratches are impossible to remove from powder coat, so please be careful when handling/installing!

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10. What should I do if my display gets dirty, dusty, or fingerprinted?

The best way to avoid these issues is to not touch the face of your hanger at all since the oils from your hands/fingers can imprint on the brushed stainless steel finish. However, if you do get fingerprints on your hanger, maintenance is simple. Any standard stainless steel cleaner or window cleaner will have your display sparkling in no time, just as if it were a new stainless steel kitchen appliance. Be sure to rub with the grain, as opposed to against the grain! 

It can be beneficial to use synthetic fibers as opposed to a cotton cloth to wipe the display with, as cotton can get caught on the sharp edges/corners of the display and leave cotton residue.

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11. Are Gift Certificates available today?

Yes! Gift certificates are now available and can be ordered here: https://www.medalhangers.com/view/612/Electronic-Gift-Card 

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12. Can I get a custom display with more characters or detail than what is available on the custom display page?

Absolutely! We take pride in our ability to create over-sized and unique displays that are completely personalized! The process works like this: You email [email protected] explaining what you had in mind. From there, we will design what we think you're looking for and email you a rendering of what the display would look like. You can choose to accept it or critique it. If you critique it we will make revisions and send it back to you! This process will continue until you are 100% satisfied with the design.The best part is we do not require a deposit before we design your display! You will have the opportunity to approve of the design before we collect payment. 

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14. Can I get any display in color?

Yes! We've expanded our operation by creating an in-house powder coating division so we can now offer virtually any color imaginable! We offer 28 standard color options via this listing!

Since it is an additional process, there is a small additional fee to receive your desired item(s) with a powder coat.   

We can also do custom colors on demand as well. If you're after a color aside from our standard options, please reach out to us! We'll get you taken care of.  

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15. Is it possible to get more than one color on the same item?

If you're after more than one color on a single item, this is a bit more challenging. Powder is hard to control exactly where it lands, but our skilled artisan powder coating team can get creative with a gradient so one color fades into another roughly half-way through the design. If you'd like to learn more about this potential option, please reach out to us so we can discuss this option in further detail given the specific size and colors you're after! 

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16. What does "Cut to Order" mean?

"Cut To Order" means we don’t make it until you order it. Cut To Order displays are usually processed in 2-5 business days.

Once your order is processed, shipping can take between 2-8 business days to arrive at your door. 95% of domestic orders are shipped via FedEx.

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17. How are custom displays priced?

Custom display pricing is based mainly on size, as well as complexity of design. Each design must be created in Adobe Illustrator, then a number of tasks are required to prepare the design to be cutable on our laser. The whole process can take between 20 minutes (for text-based designs) to a few hours (for scene-based designs). Once we have an approved proof then we can program the drawing to determine total laser cut time and can offer a firm price at that point! 

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18. How to Ship Returns?

1. Prior to shipping, please email us at [email protected]
2. Package item(s) securely in the same way they were shipped to you to ensure there is no damage during transit. Please include the original packing slip that was provided to you.
3. Ship to:
   Allied Medal Hanger Returns
   C/O Joel Exe
   4604 148th Ave. NE
   Redmond, WA 98052

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