Frequently Asked Questions

1. How many medals will my display hold?

This answer is purely subjective. It is all a matter of personal preference as to what you think looks best. As a general rule, if you figure the average ribbon is 1" wide, then you should be able to fit up to one medal per 1" of hang bar space. If mounted properly, our displays are very sturdy and weight is generally not an issue.

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2. What is the return policy today?

Allied Medal Hangers offers an excellent return policy. There is a 100% satisfaction guarantee for all standard designs (unless you've ordered a powder coated item)! This means that if, for any reason, you'd like to return it you are more than welcome to do so within 30 days of the receipt of the physical order. To return or exchange a display simply email us: [email protected]. This will help us better assist you and will ensure a speedy and prompt refund/exchange. All refunds are made the same way the payment was made, either through PayPal or credit card. As a general rule, we do not accept returns of custom or powder-coated items, however, if there's an issue, please don't hesitate to contact us. Above all else, what is most important to us is that our customers (YOU!) are satisfied.

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3. After I place my order, how long does it take to receive my display?

Orders for standard "in stock" displays are usually processed and shipped within 1-3 business days, but sometimes can take up to 5 business days. Please allow for 3 extra days of processing time for custom or "cut-to-order" items. We ship most domestic orders via FedEx 2-day, and most international orders ship FedEx International Economy, which can take 5-10 days. You should receive an automated shipping notification within 24 hours of shipment.

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4. Is it possible to get expedited shipping?

Depending on your location, you may be prompted for expedited shipping during checkout. If the option is not available but you do need it expedited then please email [email protected]. Most domestic orders ship FedEx 2-day anyway, but we may also be able to expedite the production and packaging of your order if you are up against a firm deadline to receive. 

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5. How much is shipping within the U.S.?

We now offer FREE FedEx 2-day shipping for most domestic orders! Only exceptions would be high-quantity orders that don't qualify for 2-day, or small items like replacement hardware or ribbon clip packets. 

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6. Do you ship internationally?

Yes! We ship packages internationally every day. The cost of international shipping is based on the size and weight of your order. The fees are calculated based on your specific address, during checkout on our website. Order processing times will be the same for international orders as they are for domestic and once shipped, could take a few days to a few weeks to arrive. The shipping transit time will depend on many factors, including your countries' customs offices. For most countries, we pre-pay the duty/tax your country charges to expedite the delivery process. NOTE: Please be sure to double check the destination address for international orders as there is no way for us to confirm or verify the address. It will be labeled exactly as it is submitted to us.

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7. What comes with my display?

All displays come with a mounting kit, installation instructions, a packing slip. The mounting kit includes #4" stainless steel screws, #4x1/4" plastic nylon wall spacers, and #4x15/16" drywall anchors. For 30" or larger medal hangers, you will receive #6 stainless steel screws, #6x3/8" plastic spacers, and #6x1" drywall anchors. For hangers ordered with more than one hang bar, you will also receive a packet of approximately 25 clips to shorten or stagger the lengths of the ribbons so all medals can be seen. 

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8. What tools are necessary for installation?

To install your display, you will need a handheld Philips screw driver with a #1 head which is the smallest "standard sized" screwdriver head. If you plan to use the included drywall anchors for extra support (recommended), you will also need a drill, accompanied by a 3/16" drill bit for pre-drilling the drywall anchor hole. To view the installation instructions, click here.

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9. What if my display gets a scratch in it?

As with all stainless steel products, scratches are sometimes unavoidable. Minor scratches can be buffed out with a medium-coarse Scotch-Brite pad that can be found at your local hardware store. Be sure to buff the display by rubbing horizontally in the direction of the grain! If you rub the pad vertically against the grain, it will surely be noticeable. Major scratches in a display will result in the display needing to be ran through an industrial abrasive grainer. We would be more than happy to remove your major scratches for free - you just pay shipping and handling.

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10. What should I do if my display gets dirty, dusty, or fingerprinted?

Display maintenance is simple. Any standard stainless steel cleaner will have your display sparkling in no time, just as if it were a new stainless steel kitchen appliance. Sometimes it can be beneficial to use a paper towel as opposed to a cotton cloth to wipe the display with, as cotton can get caught on the sharp edges/corners of the display and leave cotton residue. It is also wise to spray your paper towel/cloth first, then wipe it on, as opposed to spraying the display directly, which may result in overspray on your wall.

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11. Are Gift Certificates available today?

Yes! Gift certificates are now available and can be ordered here: https://www.medalhangers.com/view/612/Electronic-Gift-Card 

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12. Can I get a custom display with more characters or detail than what is available on the custom display page?

Absolutely! We take pride in our ability to create over-sized and unique displays that are completely personalized! The process works like this: You email [email protected] explaining what you had in mind. From there, we will design what we think you're looking for and email you a rendering of what the display would look like. You can choose to accept it or critique it. If you critique it we will make revisions and send it back to you! This process will continue until you are 100% satisfied with the design.The best part is we do not require a deposit before we design your display! You will have the opportunity to approve of the design before we collect payment. 

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14. Can I get any display in color?

Yes and No. Powder coating is a specialty service that is contracted out (meaning we don't do it "in-house"). Powder coating companies normally have a minimum charge (around $85-$100) which just covers the cost of ordering and changing out the color in their applicator, preparation time, etc. Therefore we normally have a large number of displays done at one time to reduce the "per-display" price. This makes it inefficient to have only a few displays coated at a time. If you're looking for a display in something other than the standard stainless steel, you'll have to pay the minimum powder coating charge unless we're having a large quantity already done for our own back-stock. If you're wondering about the possibilities, please email us at [email protected]

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15. What does "In Stock" mean?

"In Stock" means that is an item we generally try to keep in stock. Order processing usually takes between 1-3 business days after the order is placed.

Once your order is processed, shipping can take between 2-8 business days to arrive at your door. 95% of domestic orders are shipped via FedEx.

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16. What does "Cut to Order" mean?

"Cut To Order" means we don’t make it until you order it. Cut To Order displays are usually processed in 2-5 business days.

Once your order is processed, shipping can take between 2-8 business days to arrive at your door. 95% of domestic orders are shipped via FedEx.

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17. How are custom displays priced?

Custom display pricing is based mainly on size, as well as complexity of design. The base price starts at $59 for a 12" wide display. 99% of the time, the base price will result in the true price of the display. Additional design time is only charged for people/companies desiring specialized fonts and logos. 

12" with 1 hang bar - $59
12" wide with 2 hang bars - $64
12" wide with 3 hang bars - $69
18" wide with 1 hang bar - $69
18" wide with 2 hang bars - $74
18" wide with 3 hang bars - $79 24" wide with 1 hang bar - $79 24" wide with 2 hang bars - $84 24" wide with 3 hang bars - $89 30" wide with 1 hang bar - $89 30" wide with 2 hang bars - $94 30" wide with 3 hang bars - $99

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18. How to Ship Returns?

1. Prior to shipping, please email us at [email protected]
2. Package item(s) securely in the same way they were shipped to you to ensure there is no damage during transit. Please include the original packing slip that was provided to you.
3. Ship to:
   Allied Medal Hanger Returns
   C/O Joel Exe
   4604 148th Ave. NE
   Redmond, WA 98052

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